Trouble Ticket System

for Broadcasting

Trouble Ticket System

for Broadcasting

Record all problems in your company with our system

With our trouble ticket system, all problems that occur in your company can be recorded in detail and clearly.

Escalate problems in your company more easily

Get the ease of escalating problems within your company with the features in our system.

Know how far the problems in your company can be solved

Find out whether the problems that occur include damage, downtime, to interruptions.

WHAT WE GIVE

Trouble ticket status classification displayed on the dashboard in detail allows every trouble to be resolved and nothing is missed.

TT that is presented in detail Timeline from TT-Created to TT-Closing allows every problem to be handled optimally.

The applications that available on the web and mobile allow users to monitor flexibly.

The grouping of TT levels from Level 1 to Level 4 allows each obstacle to be handled and followed up appropriately by adjusting the available human resource capacity.

GENERIC ARCHITECTURE

BoQ Hardware:

Server set
Desktop computer

Database:
Postgree (free);
OS: Linux/ Windows Server

Software type:
Perpetual Server License (dedicated to 1 server only); Unlimited Mobile application licenses;
Unlimited Desktop (web) application licenses.

KEY BENEFIT

Accurate

Digital form uniquely designed for each devices vendors.
Selectable answers guided in forms by dropdown list and radio buttons to minimize (human) error.

Speed

Automaticaly process reported values from numbers of sites into dashboard in manager’s account.
All physical activities done by field engineer from site maintenance report, evidence to documentation and emails covered by simply activate system on site.

Secure

‘Session Expired’ function sets auto logout.
SSL secures data transmission.
Data package encryption enables data to be read ONLY by server.

Fraudless

Engineer ID, password, and pictures validate the assigned engineers before begin tasks.
Configurable perimeter lock allow form to open ONLY on site’s perimeter GPS tag on pictures (cell ID, lat, long, date, time).
‘Take Pictures’ require photos to be taken on site on time.

Easy-to-use

Require simple touch on the tablet’ screen to complete reports and provide a ubiquitous web-access for admin and manager.

Affordable

AaaS (Application as a Service) placed software in cloud server and in tablet computer for efficiency.
Flexible budget-wise method of acquisition.

EcoFriendly (Paperless)

No Paper wasted.

TROUBLE TICKET FLOW

FEATURE

Trouble Ticket Web

Dashboard

This feature provides information to the user regarding the total number of tickets and in detail, ranging from tickets that are still active to those that have closed, and the number of tickets based on the classification of the type of damage.

TT Activity

This feature displays a list of all tickets accompanied by detailed information on each ticket and ticket history from create to close.

Ticket Report

This feature displays a list of ticket reports that can be filtered according to user needs, based on time range, ticket status, and station location. Reports of each ticket can also be downloaded to the user's device.

Ticket Status

This feature displays a list of all tickets accompanied by detailed information on each ticket and ticket history from create to close.

FEATURE

Trouble Ticket Mobile

Home

TT Form

There are 3 types of trouble that can be created in the existing Trouble Ticket System, including Down Time, Interruption and Damage. Classification of this type of trouble can be customized to the needs of the user.

Ticket Information

This feature displays a list of all tickets accompanied by detailed information on each ticket and ticket history from create to close. Escalation or rejection the ticket can be done in this feature.

TT Activity

This feature displays a list of all tickets with 2 classifications, active tickets and other tickets, which means tickets that are not on the user.