NIS

Network Information System (NIS) is a web application that serves to accommodate problems experienced by Tenants and Viewers. The Helpdesk will help respond to issues reported by Tenants and Viewers. Every problem reported by the Tenant and Viewer will form a Case in the Network Information System (NIS) application.

Tenant

NIS for Tenant is a NIS application used by tenants to submit cases that occur at certain sites and monitor submitted cases.

Internal

NIS for Internal is a NIS application that is used by internal users to submit cases that occur at certain sites and monitor submitted cases.

Helpdesk

NIS Helpdesk is a NIS application used by helpdesk to monitor and follow up on cases that have been submitted by tenants and internally. The helpdesk can also submit cases from viewers and tenants, which are submitted directly by telephone.

PLATFORM INTEGRATION

The Network Information System (NIS) is integrated with our other applications, including:

NIS Managed Service Flow

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DIGITIZE

YOUR WORK

All Main servers are located in Customer’s main office.
All Backup Servers as DRC are located in DRC Location.
Cudo is ready to configure cloud server if customer prefer cloud solution

FEATURES

Dashboard

Dashboard displays Maps, Coverage Area, Site Markers and Site Status. There are additional features on the NIS dashboard for internal and helpdesk including Card Case, Site Details and Legend. There is also a “Creat New Case” feature which is only available on the

NIS Helpdesk dashboard. Site Marker is a feature to show site location points, and Coverage Area is a feature to show areas covered or get broadcast coverage.

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The Site Marker on the dashboard displays the site details as follows:

Details: provide site information such as coordinates and site address.
TT: provides information on the last Trouble Ticket (TT) currently running on the site.
Details: displays Preventive Maintenance (PM) information.
A feature to zoom in or zoom out on the Mux/Headend view.
A feature to provide legend information or status color information that is currently active on Mux/Headend.
A feature to provide information on existing tools on a site such as IRD, MUX and TX.

Case

Case displays all cases that have been created in the NIS application. In the Tenant Access, there are 3 statuses in the view case including “Open Case”, "Assigned", and "Unassigned". There are 2 additional statuses on NIS for internal and helpdesk namely "Due Soon", "Over Due". User can filter case display based on All, New, Waiting Reply, Replied, Resolved, In Progress and On hold filters by clicking the "Filter By" menu.

User can also download the case list into excel form by clicking the "export" menu, and can filter the case list based on Last 30 days, Last 7 days, From Yesterday, Today and Custom.

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Analytics

Analytics is the first page that will appear after successfully logging in to the Internal NIS application. This page pres- ents a summary of case data submitted to the system, including “Case Management Overview” which displays information on the number of cases based on their status (New, Waiting Reply, Replied, Resolved, In Progress), “Case Hourly”, “Case Per Site” and “ Case Per Content".

This feature is only available for internal access.

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Monitoring

This feature serves to view data from the Trouble Ticket (TT) Application, Preventive Maintenance (PM) Application, Network Monitoring System (NMS) Application, and Performance.

It is only available for internal access.

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Profile

User can make changes to their profile by using the Setting Profile feature, which is a photo with the name of the Tenant in the right corner of the dashboard. Data that can be changed include: profile photo, username and password.

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Report

The main function of the report menu is to create case reports based on a list of cases that have been submitted to the NIS application. These feature is only available for internal and helpdesk access.

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There are 4 types of reports that can be made, so that the presentation of the report can be adjusted to the needs of the user.

Report Kominfo (Content Daily, Weekly, Monthly, Yearly);
Report Internal (Content Internal Daily, Weekly, Monthly, Yearly);
Report Bitrate (Content Bitrate Daily, Weekly, Monthly, Yearly);
Report Evidence (List Case).